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FAQ

  • Does BCCO offer any scented candles?

    We are introducing a variety of scents. Some are made with fragrances, others are made with pure essential oils to provide an All Natural options (see our All Natural Line) to those who still want a pleasant smell.

    Our Essential Oil candles include:

    - Citronella

    - Lavender - coming soon*

    Our Fragrance candles include:

    - French Vanilla

    - Lavender

    - Bourbon Sandlewood - coming soon*

  • Why does my candle appear to have a rough, chalky or pitted top after burning?

    This is a feature of soy wax and completely normal. The rough, bumpy tops after burning a soy wax candle are caused when the hot wax in the melt pool cools and solidifies at an inconsistent rate. This is extremely common in soy candles, and is a way to verify they are actually made from 100% soy wax.

    Many manufacturers (not BCCO) will blend soy wax with paraffin wax to provide a smoother look. However, paraffin is a synthetic wax, derived from petroleum, and not all natural. Therefore, we do not use paraffin blends. All BCCO candles are made with 100% soy wax and are all natural.

    If you are burning your candles long enough, so that the wax pools connect and they burn evenly down, this rough look is mitigated.


  • How do I take care of my candle?

    The first time you burn your candle, you will want to burn it for at least 2-3 hours; we recommend 4 hours if it is from the medium, large or BIG collection. This will help create a wider burn pool and will help your candle burn down evenly for future use. Any candles from our Small Collection are safe to burn for 2-3 hours each time. For all other collections, burning for periods of 3-4 hours at a time (or until the burn pools between the wicks connect) is recommended. *This is particularly important for candles with multiple wicks, you want your wax pools to connect.

    You will want to trim your wicks after each burn or two (after they cool) so that they are no more than ¼ inch long. This will help maintain a controlled flame on the next burn, and prevent the wick from breaking off and falling into your wax pool.

    If you have a candle that is meant for outdoor use, it is important to remember not to leave them out in the sun. If you leave your candle in direct sunlight, in the heat of summer, your candle will begin to sweat and eventually the wax will start to melt. You also do not want to let rain water get into your candle. If this happens accidentally, make sure to fully clean and dry it out before using again. If any leaves or debris blow into your candle, make sure to fully clean out before using.

    When the wicks approach the bottom of your candle, discontinue usage when there is roughly ½ an inch of wax left. At that time, you can clean your candle out (see instructions on the refill page) and either use your container for it’s suggested reuse, or contact us for a refill.

  • How long should I burn my candle for each time?

    The first time you burn your candle, you will want to burn it for at least 2-3 hours; we recommend 4 hours if it is from the medium, large or BIG collection. This will help create a wider burn pool and will help your candle burn down evenly for future use. Any candles from our Small Collection are safe to burn for 2-3 hours each time. For all other collections, burning for periods of 3-4 hours at a time (or until the burn pools between the wicks connect) is recommended. *This is particularly important for candles with multiple wicks, you want your wax pools to connect.

  • Shipping options, Delivery & Cost

    We offer Canada wide shipping and local deliveries.

    Okanagan Valley area:

    Local Delivery: Available for orders over $40 for a flat $10 delivery fee.

    We offer deliveries to the following areas: Kelowna, West Kelowna, Peachland and Summerland.

    Shipping: We offer Canada wide shipping. When your order ships you will receive your tracking number(s) and will be able to track your shipment.

  • Returns & Shipping Policy

    Returns will be accepted if you contact us within 10 days of receiving your candle. You will be required to pay for return shipping (provided there are no defects) and your refund will be processed upon our receipt of the returned candle. Your candle must be returned in the same condition in which is was purchased (ie. tags on and unlit).

    We pack our candles with care to ensure they remain securely in place during travel. We are continuously testing and improving our shipping methods, however if your order was damaged along the way, email us at info@bigcandleco.ca and we'll gladly rectify the issue.

  • How can I get my candle refilled?

    Refills are only available to locals in the Okanagan area at this time, as we are not shipping refills, but accepting drop-offs and pick-ups.

    If you would like to have your candle refilled, please follow the cleaning instructions and contact us to schedule a drop off.  Refills will take 7-10 days and we will contact you when your candle is ready for pick up.

  • What is the cost of a refill?

    The cost of a refill is $0.80 per ounce for the first 100 ounces, and $0.50 per ounce thereafter. Minimum refill cost is $20.

  • How do I properly clean my candle after it’s burned down to a ½ inch of wax remaining?

    There are a few different ways to clean out your candles, however, our personal favorite is the Freezer Method. 


    The Freezer Method

    Cold causes wax to harden and shrink, making it easier to remove.  If able, carefully use a butter knife or spoon to break up any large chunks of wax that remain in the container. Then place the candle in the freezer for several hours, until it’s frozen. The wax should pop right out of the container but you can loosen it further again with a butter knife or spoon and scrape out any remaining wax.  


    Please compost your wax; it is 100% soy and biodegradable. DO NOT pour wax down your sink. 


    You will likely be left with metal wick tabs at the bottom of your pot or bowl. Sometimes these will pop out with the frozen wax, but not always. They are more challenging to remove as they are set with glue. To loosen, pour white vinegar into the container, just enough to cover the metal tabs.  Let sit for 10 minutes. You should then be able to lift the tabs with a butter knife and scrape off the remaining glue. 


    Last, you will want to wash your container with hot soapy water to remove any remaining wax residue. Once clean, please contact us at info@bigcandleco.ca to schedule a drop-off for your refill.

  • Can I leave my candle outside?

    If you have a candle that can be used outdoor (any candle honestly, some are simply more durable than others), it is important to remember not to leave them out in the sun. If you leave your candle in direct sunlight, or out in the heat of summer, your candle will begin to sweat and eventually the wax will start to melt.

    You also do not want to let rain water get into your candle. If this happens accidentally, make sure to fully clean and dry it out before using again. If any leaves or debris blow into your candle, make sure to fully clean out before using.

  • What's the best way to clean the dust off my candle?

    A damp nylon cloth will do the trick! Simple as that. We haven't found anything else that works better.

  • My candle is burning down into potholes.. what's going on?

    This should not be happening. We strive to make every candle an even burning, long lasting candle and if that's not what you're getting, then we want to fix this! Please try burning your candles longer, 3-4 hours at a time should allow the wick pools to join and reach the edges of your vessel. If that is not the case for you, then please contact us directly at info@bigcandleco.ca for a complimentary refill.